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Deposits, withdrawals and account checks all sit inside the signed-in area, built for the phone already in your hand. Move from the lobby to your money in a couple of taps, keeping the wallet details you already use.
Money goes in through the same account area you use for the lobby, so there is no second app to install. Open the deposit route and pick the wallet you actually hold, with Rocket and Upay usually at the front of that list, then follow the amount field exactly as it appears. The wallet name, the reference you should keep and the confirmation state show on one screen. If a field looks different from what you expected, check the account page again before sending anything.
Sign in on your phone and open the deposit route from the account menu you already use.
Choose Rocket, Upay or another name shown, and read the wallet label carefully.
Type the amount into the field shown and keep the reference the page gives you.
Send from your own wallet app, then return to the account area to see the updated balance.
Withdrawals start from the balance in your account, not from a separate page hidden elsewhere on the site. Open the payout route, choose the wallet the money should reach, and enter the amount you are taking out. We ask you to confirm the wallet number, because one wrong digit sends funds somewhere you cannot recover them. Once you submit, a status label appears in your account history, and that label is what you watch. If an account check is still open, the page points you there first.
Go to the withdrawal page inside your signed-in account and read the options listed there.
Select Rocket, Upay or another wallet shown, then enter the wallet number you own.
Type the amount and read the summary line before you confirm anything.
If the page asks for verification, complete it there; your request stays visible in history.
Account checks confirm that the wallet you withdraw to belongs to the person who holds the account. We ask only for what the page in front of you lists, and we never collect details through a chat message or a call from someone claiming to speak for us. While a check runs, your request can sit with a pending label. Fill the fields as labelled and submit.
Any check we run appears inside your signed-in page. Treat messages and links that arrive elsewhere as unverified.
Supply exactly what the form lists for your name and wallet, and nothing extra.
A submitted request can sit in a pending state while the details are matched.
If something is flagged, fix only the item named and resubmit from the same page.
These are the rails we show for Bangladesh. Rocket and Upay come first, with bKash, Nagad and bank transfer listed where they are available for your account. Follow the names and fields on your own deposit page, and remember that availability depends on your region and local law.
A wallet most people in Bangladesh already carry on their phone. Select bKash from the deposit list, follow the amount and reference shown on your screen, and hold on to the wallet message until your account history reflects the transfer.
Another rail we list for adding funds. The path matches every other option: open the deposit page, choose Nagad, copy the reference, then send from your own wallet. Keep the confirmation message for a day or two in case you need it later.
The rail we point people coming back to most often, because it moves between your wallet and your balance without leaving the phone. Enter your Rocket number carefully, because a mistyped digit cannot be undone. The reference on the page is what your transfer gets matched against.
Our second core rail, useful when you move between sessions on the same device. Select Upay on the deposit page, send from your own app, and keep the transaction message. If a transfer does not show up, that message is the first thing support asks for.
For movements that do not suit a wallet. Choose it where your account shows the option, follow the account details exactly as printed, and store the slip or confirmation number. Type the reference into the field rather than leaving it blank.
Every wallet transfer carries details you can line up against your account. Keep the reference, the amount and the time your wallet app shows, then compare them with the entry in your history. Both should describe the same movement of money.
Your wallet app shows a transaction number or reference once you send. That same string is what you compare against the entry in your account area, so keep it somewhere you can find again before you close the app.
Each request carries a label such as pending or completed. Read the label rather than guessing, because a wallet message only confirms money left your wallet, not that we have matched it to your balance yet.
Open the history list and look for the amount you sent. The date and time narrow it down when you have made several transfers on the same day from Rocket, Upay or bKash.
Screenshot the wallet confirmation and keep the reference beside it. If a transfer seems delayed, that image shortens the conversation with support, because it shows exactly what you sent, from which wallet and when.
Most problems start before a transfer is sent, not after it. Confirm you are on our domain, confirm the wallet belongs to you, and confirm the details on screen match your wallet app. Three checks, a couple of minutes.
Look at the address bar before you sign in and again after any redirect. If the name differs from the one you arrived through, close the tab and open the site from your own saved bookmark rather than a link someone sent you.
The account, the wallet and the money should belong to the same person. Using somebody else's wallet creates a mismatch you cannot explain later, which is exactly what our account checks are designed to spot before a payout is processed.
Register the Rocket, Upay, bKash or Nagad number that you control. We will not ask you to send funds to a personal number that does not appear inside your own account page, and such a request is a warning sign.
Raise problems through the support route listed on the site, not through direct messages from strangers. Anyone who asks for your password, or for a payment to release a withdrawal, is not acting for us.
These come up most often when people ask us about money. If yours is not here, the support route inside your account is the place to raise it.
The deposit list shows Rocket, Upay, bKash, Nagad and bank transfer where each one is available for your account. Open the deposit page while signed in and use only the options listed there, because availability depends on your region and local law.
We do not publish a fixed time, because it depends on the wallet and how quickly the reference matches. Send from your own wallet, keep the confirmation, and check the label in your account history rather than trusting the wallet message alone.
Any minimum appears on the deposit page itself, beside the amount field, and it can differ between the rails we list. Read that line before you send so the amount you transfer matches what the page expects.
A pending label usually means the request is waiting on an account check or on a detail we cannot match yet. Open your history, read the line beside the label, and complete whatever the account area asks for before you contact support.
The wallet you withdraw to should be one you own and register in your account. Using another person's Rocket, Upay or bKash number creates a mismatch our checks cannot clear, and the request will not move forward.
Keep the wallet confirmation and the reference number, then use the support route published on the site. Give the amount, the rail and the time you sent it, so we can compare that against the entry in your account history.