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bt866 collects only the account and transaction data needed to run your wallet, process payments through Rocket and Upay, and keep your session secure across devices. This policy explains what we collect, why we keep it, and what choices you have — access and eligibility depend on your local law and eligible regions.
When you open an account, we collect the details you enter during registration — your name, contact information and the credentials you choose. When you fund your wallet using Rocket or Upay, our payment processing layer records the transaction reference and amount so your balance reflects correctly and disputes can be resolved. We also collect device identifiers and session data each time you log in from a phone or browser, because account continuity across sessions depends on knowing which device last authenticated. Cookies and local storage are used to keep your lobby position and language preference between visits — you can clear these through your browser settings at any time. We do not sell, rent or share your personal data with advertising networks. Data shared with payment partners like Rocket and Upay is limited strictly to what those rails need to complete a transfer. Where local law in Bangladesh requires us to retain records for a defined period, we follow that requirement. Where it does not specify, we retain active account data for as long as your account remains open, and archived data for the period set out in our full retention schedule available on request through our support channel.
Not every part of your experience falls under the same rules. The table below distinguishes what this policy directly governs from what is handled by other agreements or third-party terms. Knowing the boundary helps you direct questions to the right place.
Covered. Login credentials, session tokens and device identifiers are all governed by this policy. Any data created when you authenticate on mobile or browser is handled under these terms.
Partially covered. The transaction reference and balance update on your bt866 wallet fall here. The payment provider's own terms — Rocket or Upay — govern their side of the transfer separately.
Not personal data. Game logs, lobby interactions and session replays are aggregate and anonymised unless linked to a logged-in account. Logged-in activity is covered; anonymous browsing is not.
Outside this policy. Links to external sites, game studio portals or provider pages have their own privacy terms. We do not control or take responsibility for those external data practices.
You have real, practical choices about the data we hold on your account. Reviewing your records is the first step — log in to your account dashboard and open the transaction history section to see a full list of wallet movements, session dates and registered device entries. If any detail looks wrong — a name spelling, a contact address, a linked payment method — you can correct it directly in the account settings page without contacting support first. For questions about how your data is used, or if you want to request a copy of the records we hold, our support channel is the right route. We do not handle data requests over social media. Requests submitted through the support channel are logged and handled in the order they arrive. If you decide to close your account, the closure request goes through the same support channel; we will confirm the steps, including any balance withdrawal you need to complete first using Rocket or Upay before the account is deactivated.
Open the account dashboard and check transaction history to see session data, wallet movements and registered devices linked to your login.
Update a name, contact field or linked Rocket or Upay wallet number directly in account settings without raising a support request.
Submit a request through the support channel to receive a summary of the personal data we hold on your account. We handle requests in order of receipt.
Contact support to begin closure. Withdraw your remaining balance via Rocket or Upay first; the team confirms the deactivation steps once your wallet is cleared.
Privacy questions deserve a direct answer, not a generic help article. The routes below are the channels published on this site for account and policy queries. Use the one that fits your situation — all routes go to the same support team.
Open the chat widget on the bt866 site while logged in. Identify your query as a privacy or data request so the agent can direct it to the right queue without delay.
Send your data or account query to the support email address listed on the Contact page. Include your registered account name and the specific data question so we can respond without going back and forth.
The Help section inside your logged-in account lists privacy FAQs and links to the data request form. Check there first for standard queries about cookies, session data and wallet records.
Security and transparency sit at the centre of how we manage account data. Each area below reflects a real operational practice rather than a general statement — check your account or contact support if you need to verify any of these in relation to your own records.
Account and transaction records are stored on access-controlled infrastructure. We limit internal access to staff whose role requires it. No record is shared outside the company without a documented legal basis or your explicit instruction.
We use session cookies to maintain your lobby state between page loads and to keep your wallet balance accurate. You can clear cookies through your mobile browser settings; clearing them will log you out of your current session.
Each login from a new device creates a verification prompt. If you receive a prompt you did not trigger, change your password immediately through account settings and contact support to flag the session.
When this policy changes in a material way, we post a notice in the account notification area before the change takes effect. Continuing to use your account after that notice constitutes acceptance of the updated terms.
The questions below come from real account holders asking about data access, payment records and how to make changes. If something here does not cover your situation, reach the support team through the live chat or support email listed on the Contact page.
We share only the minimum reference data that Rocket or Upay require to complete your wallet transfer. That data goes to the payment provider and nowhere else. We do not pass your payment records to advertisers, data brokers or third-party marketers.
Yes. Log in, open your account dashboard and review the profile and transaction history sections for most of your data. For a full export of everything we hold, submit a request through the support channel with your registered name and account reference.
Go to account settings while logged in and update the field directly. If the field is locked — because it was used for identity verification — contact support through live chat or email and the team will confirm what documentation is needed to make the correction.
Active account data is kept while your account is open. After closure, we retain archived records for the period required by applicable local law in Bangladesh or as stated in our retention schedule. Request the full schedule through the support email if you need the specific timeframe.
Logging in from a new device creates a new session token and triggers a verification prompt. Your existing account data, wallet balance and transaction history remain unchanged. The new device session is logged in your account security records, which you can review in the account dashboard.
No. Studios such as Pragmatic Play, PG Soft or Microgaming operate under their own data terms for game-level interactions. Our policy covers your bt866 account, wallet and session data. Game studio data practices are governed by their own published policies, not ours.